This report comes from a smart water survey of 86 U.S. water utilities completed by Zpryme and the Smart Water Summit (SWS). Nine out of 10 water utilities have a smart water plan, and many water utilities are beginning to embrace smart water technologies, including AMI as well as analytics.
FOR IMMEDIATE RELEASE The focus now is on smart meters and billing, but those capabilities will expand as utilities gain more experience with smart water technologies.
Austin, Texas - Sponsored by Neptune Technology Group, this report comes from a smart water survey of 86 U.S. water utilities completed by Zpryme and the Smart Water Summit (SWS). Nine out of 10 water utilities have a smart water plan, and many water utilities are beginning to embrace smart water technologies, including AMI as well as analytics.
Download the full report here.
“Neptune has served the water industry for over a century and has been a leader in “meter-to-bank” technology advances from the industry’s first Automatic Reading and Billing system to Advanced Metering Infrastructure,” stated Kent Murray, VP Marketing for Neptune. “As Smart Water Network technologies evolve, Neptune will continue to work with our customers to develop new innovations to increase their operational and water efficiencies.”
U.S. Smart Water Utility Report 2015 Key Findings
Cost is the top concern for smart water efforts, but the challenges are more than financing, including finding the right business model to make smart investments feasible for water utilities.
Many water utilities use traditional forms of customer engagement, such as door hangers and paper bills, but are looking to expand their customer engagement efforts to include social media.
Water utilities are taking on a variety of smart water technologies, including AMR (60%). A third of respondents are working on AMI, MDM and data analytics.
Some utilities are considering managed services (27%), but nearly half are not sure about managed services (47%). Some respondents weren’t sure because they did not understand managed services.
Smart water systems also include customer engagement tools. Water utilities use their website the most, followed by email and social media.
Even with the opportunities and benefits of smart water systems, there are still challenges, primarily cost (79%). Business model (49%) and cybersecurity (35%) round out the top concerns.
Smart water isn’t just about technology; people are an important part of it, too. The biggest skill gaps facing water utilities include systems integration (52%) and data analytics (47%) skills.
Most water utilities are planning to spend up to $1M on smart water in the next 12 months (75%), with slightly less than half (43%) planning to spend between $1M and $5M is the next 24 months.
Neptune Technology Group Inc. is a leader in the development of automatic meter reading (AMR) and advanced metering infrastructure (AMI) technologies for more than 50 years. By sponsoring this study, Neptune hopes to further its vision of being our customers' most valued partner. Learn more at www.neptunetg.com.
Founded in 2005 and based in Austin, Texas, Zpryme is a research-based firm with services focused on three areas: energy, transportation and mobile. Based on the creative direction of our associates, we produce influential research and events that challenges the status quo and marketing solutions to generate fully immersive brand experiences, from the web to face-to-face environments. Learn more at zpryme.com.