QueueMetrics call-center suite for Asterisk® PBX 16.09 Release announced.
FOR IMMEDIATE RELEASE
The Loway team is pleased to announce the release of QueueMetrics 16.09.
Loway primary vision for this release is to build a new version of their renewed call-center suite around the idea of making the software flexible, intuitive and even more reliable.
"We are extremely proud to release this brand new version of QueueMetrics at AstriCon 2016, the go-to place for all thing Asterisk," said Lorenzo Emilitri, founder of Loway. "Our intention is to show you how you can run a modern and full featured call-center based on open technology."
QueueMetrics 16.09 is a significant release in several aspects. Most importantly it implements a new set of statistics to address
tracking calls resolutions problems, programmable and customizable agent data blocks, improved agent's page and WebRTC soft phone. Loway developers also added an official Docker image and a new lighter, optimized loader called "Uniloader", that works very well with the official QueueMetrics Docker image.
Release 16.09 fully supports Asterisk® 13.11, as well as any older version, and works fine with FreePBX® and Elastix® GUIs.
QueueMetrics 16.09 features include:
* Tracking Call Resolutions and Programmable agent data blocks
* An improved version of the Icon Agent page
* The official Docker image
* The new generation data loader "Uniloader"
* Over 80 bugs fix
and much more.
Check queuemetrics.com for more