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2017-01-31 Print

Greenough’s 2016 Client Sat Survey Shows 100% of Clients Would Recommend Agency


Greenough Brand Storytellers, experts in messaging, media and marketing, today released the results of its 2016 Client Satisfaction Survey. The survey, now in its 17th year, enables clients to provide ratings on a range of key performance metrics that guide the agency’s training, staffing and client service plans.

FOR IMMEDIATE RELEASE

Rated 9.1/10 for Being an Extension of Clients’ Internal Teams

WATERTOWN, Mass. – (Jan. 31, 2017) – Greenough Brand Storytellers, experts in messaging, media and marketing, today released the results of its 2016 Client Satisfaction Survey. The survey, now in its 17th year, enables clients to provide ratings on a range of key performance metrics that guide the agency’s training, staffing and client service plans.

More than 40 clients participated in the 2016 survey and rated Greenough on nine performance metrics, scaled from one (“strongly disagree”) to 10 (“strongly agree”). Survey highlights include:

• 9.1/10
- Greenough is an extension of their own internal team
8.8/10 - Greenough delivered on their program’s goals
8.8/10 - Greenough demonstrates a passion for their business
8.8/10 - Greenough delivered high value for their budget
100% - Clients would recommend Greenough as an agency of record

“For 17 years, our client sat program has been the foundation of our business because it goes beyond ad hoc and anecdotal feedback to carve a benchmark for improvement,” said Phil Greenough, CEO of Greenough. “We know how much our employees thrive on continuous feedback, and the same is true of our clients’ feedback for us. Based on our record high client retention rate last year, our whole team has embraced the process and delivered vastly improved results for our clients.”

About Greenough
Greenough builds brands through the power of storytelling and is nationally recognized for its award-winning public relations, social media and content marketing programs. Since 1999, Greenough has helped companies develop and implement marketing and communication programs that drive awareness, generate conversations and deliver qualified leads. For more information, visit http://www.greenough.biz or read our blog at http://www.greenough.biz/blog.

 
Contact Info
Rachel Robbins/Greenough
1 Brook Street,
Watertown MA 02472

Phone: 617-275-6521

Website: http://www.greenough.biz