Each customer interaction has meaningful details and, when analyzed, helps provide you with insights that are important for your business’ decision making
FOR IMMEDIATE RELEASE / PRURGENT
Etech Global Services is proud to announce their participation at the PACE Conference in Atlanta, Georgia between April 15-18, 2018.
Each customer interaction has meaningful details and, when analyzed, helps provide you with insights that are important for your business’ decision making. With this opportunity, Etech can share their knowledge with various businesses on the industry’s best practices and the technologies that help make customer engagement more measurable and efficient.
“The PACE Conference is committed to smart collaborations with other industry partners and this event would bring together industry executives from around the globe, for high-powered networking and business development, coupled with cutting-edge educational content. The theme of PACE 2018 is ‘Exceeding the Expectations of the Connected Customer’. The goal of this session is to reveal insights from analyzing customer interactions. “The participants will get a fresh outlook on how to use these insights to help in training call center teams to deliver effortless customer service,” said Etech’s President and General Manager, Matt Rocco.
During Etech’s session, the attendees can expect to learn:
1. How every customer interaction is analyzed as well as how it provides leadership with actionable and searchable information based on VOC
2. Providing step by step instructions to infusing AI into your operations
3. Reduce costs, improve customer experience, boost productivity, and increase revenue
“There’s a goldmine of insights buried in the interactions, but manually listening to and analyzing every interaction is challenging, cost prohibitive, and prone to human subjectivity and errors. Artificial Intelligence (AI), machine learning and other industry trending technologies that enhance human efforts, are the key to better capturing customer insights from every interaction. It’s time for us to discover the steps needed to be taken in order to transform an organization with these tools and platforms”, said Etech’s Chief Customer Officer, Jim Iyoob.
To learn more, meet Team Etech at PACE Convention and Expo at Atlanta, Georgia between April 15-18.
About Etech Global Services
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.