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Sat, 08 Aug 2020 03:14:22 -0500
2019-04-03 Print


SSON is pleased to announce the 2019 Impact Award Winners.


SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors shared services center and service delivery teams who have exceeded industry standards in their shared services & outsourcing initiatives.

This year’s SSON Impact Award Winners were announced during the 2nd Annual Awards Gala held on the evening of March 13th, 2019 at the 23rd Annual North American Shared Services & Outsourcing Week, the largest and longest running event for shared services, global business services, and outsourcing professionals. The Awards Gala was hosted by ISG and included a special performance by Dave Coulier, Comedian and Actor of “Full House”.

2019 SSON Impact Award Winners

Automation Impact Award Presented by Automation Anywhere
Winner: IBM Enterprise Operations & Services (EO&S)
Runner-Up: Ecopetrol

Customer Centricity
Winner: IBM Enterprise Operations & Services (EO&S)
Runner-Up: Ecopetrol

Business Transformation
Winner: Fannie Mae
Runner-Up: Aries Tech/Pulse Secure

Creative Talent Management
Winner: Infosys/T-Mobile
Runner-Up: Flex Global Business Services

Change Management
Winner: Johnson & Johnson
Runner-Up: Mars, Inc.

Process Improvement & Value Creation
Winner: Johnson & Johnson
Runner-Up: BBVA Compass

All applications were reviewed by an esteemed panel of judges comprised of:
• Cindy Gallagher, CEO, Liberty Source
• Jay Desai, Senior Director Head, Outsourcing Strategy & Governance – CoE, AbbVie
• Tony Saldanha, Former VP, IT & Global Business Services, Procter & Gamble
• Tom Nesteruk, EVP, HR Shared Services, Advent Health
• Cathy Bilotta, Senior Director, Strategic Initiatives, GBS, Raytheon
For more information on the 2019 SSON Impact Awards and how to apply, visit

Contact Information:
Kayla Ambrose
Awards Coordinator
Shared Services & Outsourcing Week | SSON Impact Awards Gala

Contact Info
Kayla Ambrose
535 5th Ave, New York, NY

Phone: 2128852715