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Mon, 27 May 2024 19:42:28 -0500
2022-08-19 Print

Author Hopes to Raise the “Service” Bar for Local Businesses with New Book

The Service Culture Playbook is a must read for any business wanting to build high-performing teams and win customers for life!

[Burtonsville, MD, August 17]

I would bet your next paycheck that if you asked 10 neighbors, colleagues, friends or family members about their recent service encounters, at least half of them would share tales of less than desirable customer experiences.

It’s time for neighborhood businesses to stop taking the locals for granted and provide them the superior service they deserve… every time!

The Service Culture Playbook can help business owners and store managers:
• Understand the core deliverables at the heart of Service excellence
• Vicariously experience what does and does not constitute excellence in Service
• Discover nine (9) plays every leader needs to run daily within any service organization
• Identify your organization’s wins and losses in creating high-performance teams and lifetime customers

Scripted through the lens of two decades of superior client service delivery and training, Giji Dennard presents a three-hour reel of commentated replays accompanied by real-world evidence analysis plus tried-and-true actionable guidance.

She challenges all owners and managers within any service industry and all instructors within schools of hospitality management to take a cold-bloodedly honest look at your service standards and practices and make course corrections as needed so you can play to win!

Owner, author, speaker, publisher, and chef for WELL fed Resources, Giji Mischel Dennard has over 20 cumulative years in retail, restaurants, and residences on the East and West Coasts. Her mission is to help individuals and businesses be WELL, live WELL, and eat WELL.

Grab your FREE Kindle Version here – August 19th and 20th ONLY-

and be sure to leave a review here when you’ve completed this engaging read!

Contact Info
Giji Dennard
3905 Blackburn Lane
Burtonsville, MD 20866, USA

Phone: 12409974449