Gas Safe Hero Grows Its North East Team to Meet Rising Demand for Boiler and Heating Services Across Tyne and Wear

NEWCASTLE UPON TYNE, TYNE AND WEAR, UNITED KINGDOM — June 2026 — Gas Safe Hero, a Tyne and Wear-based heating company founded in March 2024, has expanded its engineering team and service coverage to meet sustained demand from homeowners across the North East region. With a growing roster of Gas Safe registered engineers, surveyors, and support staff, the company now operates across Newcastle upon Tyne, Gateshead, Sunderland, Middlesbrough, North Shields, and surrounding communities.

The company holds Gas Safe registration number 914075 and is Which? Trusted Trader recommended, having built a 4.9-star rating on Trustpilot in just over two years of trading. Finance is available through Phoenix Financial Consultants Ltd, with 0% APR plans starting from £21 per month.

Boiler Installation and Replacement

Gas Safe Hero's core service is the installation and replacement of domestic gas boilers. The company offers three clearly priced packages: an Essential package based on the Worcester 2000 with a 7-year warranty, a Popular package featuring the Worcester Greenstar 4000 with a 10-year warranty, and a Premium package centred on the Worcester Greenstar 8000 carrying a 12-year warranty. All prices include VAT and cover the full installation, with next-day fitting available across the service area.

Each project follows a defined five-stage process — free survey, boiler selection, installation, testing and handover, and aftercare — with the engineering team aiming to complete most standard replacements within a single day. Where a boiler needs to be relocated or the system requires more extensive work, the team plans accordingly and keeps customers informed throughout.

Beyond Worcester Bosch, the company installs boilers from Vaillant, Ideal, Baxi, and Alpha, and works with each customer to identify the most suitable option for their property size, usage patterns, and budget. The first year's annual service is included free of charge with all new installations.

Boiler Servicing and Repair

Annual boiler servicing forms a significant part of the company's ongoing work. Gas Safe Hero adds customers to a reminder database after their first service, ensuring they receive timely prompts for subsequent annual checks. Regular servicing keeps systems running efficiently, helps maintain manufacturer warranties, and provides an early warning of developing faults before they become costly failures.

For breakdowns and faults, the engineering team carries diagnostic equipment and a broad range of parts, enabling same-day repairs in many cases. The company covers all major boiler makes and models, regardless of whether they carried out the original installation.

Heating System Upgrades and Air Conditioning

Gas Safe Hero also advises homeowners on switching from older, less efficient heating systems to modern alternatives. This includes both gas-based upgrades and the installation of air conditioning systems for year-round climate control in domestic and commercial properties. Certified AC technicians carry out assessments of each space before recommending and fitting the most appropriate system.

Team and Customer Feedback

The company's team currently includes several Gas Safe engineers, two apprentice engineers, three surveyors, a customer experience manager, and support staff. Reviews on Trustpilot highlight both the quality of the technical work and the care taken to leave properties clean and tidy on completion. One customer described the full boiler and radiator replacement as "first class service from quote stage, pre-installation information to installation." Another noted that when a minor issue developed weeks after fitting, the team arrived to resolve it within an hour of being called.

"We set out to build a company that people in the North East can genuinely rely on," said Gareth, lead engineer at Gas Safe Hero. "That means turning up when we say we will, keeping people informed, and making sure everything works properly before we leave."

About Gas Safe Hero

Gas Safe Hero was founded in March 2024 and is based in Murton Village, Newcastle. The company provides boiler installation, servicing, repair, heating system upgrades, and air conditioning installation to residential and commercial clients across Tyne and Wear, Sunderland, Middlesbrough, and the wider North East. Free, no-obligation quotes are available via the company's website.

Website: https://gassafehero.co.uk/ Phone: 0191 814 7260 Email: hello@gassafehero.com Address: 6 Sherwood Close, Murton Village, Newcastle, NE27 0LS, United Kingdom Hours: Monday – Saturday, 9am – 6pm Facebook: https://www.facebook.com/gas.safe.hero/ Instagram: https://www.instagram.com/gas_safe_hero/