OpenVault Launches Vantage Fiber, Extending AI-Powered PNM to PON Networks
OpenVault launches Vantage Fiber, an AI-powered PON service assurance solution that helps broadband providers detect, diagnose and resolve fiber network issues before they impact subscribers, boosting service quality, efficiency and customer satisfaction.
New solution enables faster, lower-cost detection and resolution of network and subscriber issues
OpenVault, a leader in AI-driven proactive network maintenance, is extending its technology into optical networks with the launch of Vantage Fiber, a proactive PON service assurance solution built for broadband providers.
Vantage Fiber expands on the success of Vantage PNM, applying the same principles of proactive service assurance to fiber network management. The solution is designed to help fiber providers identify and fix network problems before subscribers notice them, driving improvements in service quality, operational efficiency, and customer satisfaction.
As with every product in OpenVault's Vantage suite, Vantage Fiber consolidates fragmented workflows and disconnected data sources into one unified platform. It delivers continuous automated monitoring, in-depth diagnostics, and a real-time picture of network health, giving installation, maintenance, and customer care teams the tools they need while improving the metrics operations and leadership rely on.
With Vantage Fiber, teams can speed up:
- Detection — automated sweeps identify optical degradation, rogue ONTs, and correlation groups.
- Diagnosis — near-instant, unified health scores and alarm histories span OLTs, PON posts, and ONTs.
- Dispatch — geo-located impairments and smart work order creation get the right teams to the right place, fast.
"Our OpenVault Broadband Insights reports have shown that availability of fiber is dramatically increasing broadband consumption, especially in the AI era," said Mark Trudeau, CEO and Founder of OpenVault. "Vantage Fiber leverages OpenVault's proven expertise in proactive network maintenance to enable providers of Fiber and hybrid Fiber/DOCSIS networks to meet heightened consumer needs and expectations."
Rather than a patchwork of separate tools, Vantage Fiber brings together everything providers need to manage network performance in one place — dashboards and KPIs, geolocation and mapping, PNM and diagnostics, and alarms and automation.
The platform cuts costs and drives results across the organization by:
- Replacing slow, expensive physical sweeps with continuous virtual monitoring, enabling the earliest possible detection and prioritization of faults.
- Confirming install quality through birth certificates and mobile app access, which reduces callbacks and improves first-pass fix rates.
- Equipping customer care teams with AI-powered root cause analysis and unified visibility to resolve issues faster and cut down on escalations.
- Supplying comprehensive KPIs and network health scores that support data-driven decisions and smarter use of operating budgets.
OpenVault announced earlier this year significant success in the field for Vantage PNM, Vantage Fiber’s DOCSIS network sibling. Highlights included a 15% reduction in critical modem alerts, first-time fix rates climbing above 70%, early detection of upstream degradation with a predicted 35% likelihood of imminent service impact, and 22% faster onsite resolution alongside 50% fewer repeat visits — translating into a significant drop in truck rolls.
Providers interested in learning more about Vantage Fiber or scheduling a demonstration can reach OpenVault at sales@openvault.com.
About OpenVault
OpenVault and OpenVault Europe GmbH are market-leading sources of network-agnostic broadband technology solutions and data-driven insights into worldwide broadband consumption patterns. Using the companies' award-winning solutions, service providers can optimize network performance, increase revenue, and improve subscriber satisfaction. OpenVault and OpenVault Europe aggregate and analyze data collected from broadband networks to provide unparalleled, granular views of consumer usage and network health. This analysis powers a suite of actionable, automated solutions that dramatically improve subscribers' quality of experience — delivering strong value through software while avoiding the need for large-scale infrastructure spending.
For more information, visit openvault.com.
Media Contacts: Kristen Nihamin — knihamin@openvault.com | 917-509-9028 Paul Schneider — paul@paulschneiderpr.com | 215-817-4384