Odoo POS Development for Queue Management and Token Display Systems
Instead of customers repeatedly asking “How long will it take?” or crowding near the billing desk, a smart token flow creates order, improves service, and makes every customer feel guided.
When your counter is busy and customers start lining up, speed alone isn’t enough—clarity is what keeps the store calm. That’s exactly where Odoo Pos Development for queue management and token display systems becomes a game-changer. Instead of customers repeatedly asking “How long will it take?” or crowding near the billing desk, a smart token flow creates order, improves service, and makes every customer feel guided.
Why Queue Management Matters in Real Stores
In restaurants, cafes, bakeries, pharmacies, clinics, salons, and even service centers, queues are unavoidable during peak hours. But the real problem isn’t the queue—it’s confusion. Customers don’t know their turn, staff gets interrupted, and the billing counter becomes chaotic. With Odoo Pos Development, you can convert this chaos into a structured, easy-to-follow process where every order gets a token number, and customers can track their turn on screens.
What a Token Display System Does
A token system works like a simple promise: “Your order is in line, and we’ll call you clearly.” With a token dispenser screen or tablet (or even automatic token printing), the customer receives a token number after placing an order. Then, a digital display shows:
Now Serving token number
Next Tokens in queue
Optional counters like “Proceed to Counter 2”
Status like Preparing, Ready, Delivered
This small addition reduces customer stress and makes your outlet look modern and professional.
How Odoo Pos Development Powers Queue + Token Workflows
The best part is that queue management can be built directly into your Odoo POS workflow. With the right Odoo Pos Development, you can create a system that runs smoothly without slowing down billing.
Here’s what can be customized:
1) Auto Token Generation
As soon as an order is confirmed, the POS can automatically generate a token number based on:
Branch/location
Order type (Dine-in, Takeaway, Delivery, Pick-up)
Counter or department (Food, Drinks, Pharmacy, Service Desk)
2) Token Printing + Digital Token View
Tokens can be printed on the receipt printer, displayed on customer screens, or sent through SMS/WhatsApp (optional). The customer instantly knows their number, without asking staff.
3) Multiple Display Screens
With Odoo Pos Development, you can connect multiple displays:
Main lobby screen
Kitchen/service station screen
Pick-up counter screen
Separate screen for VIP or priority orders
4) Smart Queue Rules
Not all orders are equal. Some are quick (coffee), some take time (full meal). Queue logic can be customized to handle:
Priority tokens
Separate queues per service counter
Fast-track items
Scheduled pickups
Token grouping for multiple items
Better Customer Experience at Peak Hours
The biggest benefit is customer experience. People don’t mind waiting when the process is transparent. A token display reduces frustration, creates trust, and makes the store feel organized. With Odoo Pos Development, you can also show helpful messages on the display like:
“Thank you for waiting”
“Pickup at Counter 1”
“Order Ready: A17”
Promotional banners for combo offers
So the display doesn’t just manage the queue—it also supports branding and sales.
Higher Staff Productivity and Fewer Interruptions
Staff interruptions kill speed. When customers keep asking “Is my order ready?” the counter team loses focus. Token screens reduce repetitive questions and let staff serve more customers faster. Your team can focus on:
Faster billing
Better packaging
Accurate order handover
Smoother customer handling
This directly impacts daily revenue because more customers get served comfortably during rush hours.
Insights and Reporting for Better Operations
Queue systems also provide measurable data. With Odoo Pos Development, you can track:
Average waiting time
Peak-hour load
Most crowded time slots
Counter performance
Slow items causing delay
Order-to-ready time
These insights help you optimize staff scheduling, kitchen preparation, and even menu planning.
Perfect for Multi-Branch Businesses
If you manage multiple outlets, Odoo Pos Development can standardize token systems across branches. Each outlet can have its own token pattern, branding, and display settings—while management can monitor performance from a central dashboard.